Mediation: how to solve an interpersonal conflict effectively and prevent it from developing into a painful game?
Speaker: Sergey Melnichenko
We will analyze the topic of interpersonal conflicts for spare parts using the practice of mediation.
Deep. With practice.
What's in store for you?
2.5 hours (intermittently) of intensive work. The first part - we will discuss the psychological characteristics of the origin, course and extinction of conflict situations, study the technique of conflict mediation and take part in a live demonstration of this practice. The rest of the time is practice in micro groups. In the process, you will receive all the necessary materials and instructions for a beginner mediator.
As a result, you will receive a fundamental theory of conflict management for starting the practice of mediation and a ready-to-use tool in your case of knowledge and skills. You will practice mediation in micro groups solving difficult life and work situations. An experienced expert will be with you all the time for help and advice.
PhD in Psychology, member of the Ukrainian community of transactional analysis and the National Psychological Association of Ukraine, Scrum Master of three R&D teams at Terrasoft, Agile Coach at Simplesense.